FervoGear provides the best prices, quality, and customer service. Below is some Customer Service information, be sure to check out the other sections of the customer service area such as the FAQ’s and Shipping Information pages.
All of your personalized information such as account details, shipping addresses, order processing information, and tracking details can be found in your account, please log in for that information.
If you have any questions please contact us at [email protected]
Creating a User Account
Creating an account is mandatory at FervoGear. Creating an account can make it faster and easier the next time you shop with us. With a FervoGear account, you can shop and checkout with stored billing and shipping information using a login and a password. All of your addresses will automatically appear during checkout, so you do not have to enter it in again. You will also be able to view your order history.
Billing Information
Please provide your exact billing address and telephone number (as they appear on your credit card statement). Any incorrect information may cause a delay in the processing of your order or complete cancellation of your order.
Shipping Information
You can store multiple shipping addresses in your address book for easier shopping and checkout. We currently use USPS and UPS to ship all orders domestic and international.
Out-of-Stock Products
We take every measure to ensure that the products we offer are in stock. However, from time to time we may sell out of particular items. If the item you order is out of stock, we will notify you within one business day of your order. You will have the option to choose another item, place the item on backorder, or have store credit.
Payment Options
At this time, we accept Visa, MasterCard, AMEX, or PayPal as our payment options. Select any one of these options at checkout on our website.
Sales Tax
We only have to charge sales tax for customers that are located in the state of California, Washington, Florida, and Arizona. The tax rate will be the state tax within the states listed.
Invoice copies
An invoice will be emailed to you as a confirmation of your order immediately after you place your order. To request another copy of your order, please email [email protected] to request another copy. Please provide your name and order number.
Sizing Info
Whenever possible, we have provided a link to the sizing chart for each product on the upper part of the product page below the title. If you would like further assistance regarding sizing, please contact us via email us at [email protected]